our thoughts | Cx Strategy

Omnipersonal Engagement: Revolutionising Customer Experience

In this article, we will delve into the concept of omnipersonal engagement, its benefits, and how businesses can implement this strategy

andycoghlan

Feb 19, 20244 min read

Customer Experience (CX) is a critical aspect of business success, but many CX strategies fail to deliver the desired results. One of the...

andycoghlan

Jan 17, 20244 min read

Please, please, please keep it simple. My biggest current bugbear is the current trend in over-conceptualising the use of AI, making it...

andycoghlan

Dec 11, 20237 min read

In today's fiercely competitive business arena, the ability to craft a captivating customer experience has evolved from being a mere...

andycoghlan

Nov 16, 20236 min read