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Omnipersonal Engagement: Revolutionising Customer Experience
In this article, we will delve into the concept of omnipersonal engagement, its benefits, and how businesses can implement this strategy
andycoghlan
Feb 19, 20244 min read
Why CX Leaders Fail: Their CX strategy isn’t worth the paper it isn’t written on.
Customer Experience (CX) is a critical aspect of business success, but many CX strategies fail to deliver the desired results. One of the...
andycoghlan
Jan 17, 20244 min read
Driving Value through AI in Customer Experience
Please, please, please keep it simple. My biggest current bugbear is the current trend in over-conceptualising the use of AI, making it...
andycoghlan
Dec 11, 20237 min read
Why Your Business Needs a Customer Experience Value Creation Strategy
In today's fiercely competitive business arena, the ability to craft a captivating customer experience has evolved from being a mere...
andycoghlan
Nov 16, 20236 min read
Unlocking Customer Experience Value Creation for Private Equity Portcos
n today's competitive business landscape, private equity firms face the challenge of achieving sustainable, profitable growth for their port
andycoghlan
Nov 8, 20235 min read
CX Cognition: Revolutionising Customer Experience through Data and AI
To stay competitive, businesses must harness the power of Customer Experience Cognition (CX Cognition)
andycoghlan
Oct 30, 20232 min read
How to develop a customer journey brain for digital CX transformation success
Customer Experience (CX) has become a buzzword in today's business landscape. It encompasses every interaction a customer has with a...
andycoghlan
Oct 19, 20233 min read
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